University Hospital

I complained about a rude secretary and was denied healthcare. The patient advocate even was like oh well when I brought the retaliation to their attention.

UNBELIEVABLE!

me-That office just called and cancelled my now new appointment on 11/27/24 stating that Gurreri will not be able to establish care with me as a primary care doctor and yet when I call the UH scheduling line she is accepting new patients. Of course this happened after this complaint.

How is this not retaliatory?

Reply-I am sincerely sorry this was your experience. As you are not yet an established patient, the practice felt that given this experience, you would be better to establish with a different provider.

Recently I had an ear infection in my right ear , I underwent (3) rounds of antibiotics (1) round of steroids . Prednisone 2 rounds of nasal decongestant spray and a single round of antibiotic drops for inside my ear, After the pain went away I was still suffering from pressure and a total lack of hearing in my right ear.

My doctor referred me to an ENT to be seen . The first thing they told me I needed and had to do was an audiology test ??? How the *** can I do an audiology test when I cant hear ??? Next they tried to schedule an appointment for me and told me I would have to wait until December because Im a new patient!

lol I called around and got an appointment with another doctor in a week through the Cleveland Clinic. Super disappointed in the university hospitals, maybe I shouldve waited until Im in the hospital or lose my hearing permanently!!!

As a cancer survivor I understand the diet sodas contain aspartame which is know to cause cancer. When I asked the clerk if there were any non diet drinks and was told no.

I said I was surprised a hospital would only use diet sodas as they can cause cancer. She asked me how did I know, I said doctors advise against it. They also only have strong/bold coffee.

Doctors advise light roasted is the best for people to drink.

Just wondering why the folks who purchase supplies for the cafe are not aware of this. I did find a soda machine that had regular soft drinks, but there again not the ones that are made with real sugar, which is better that the high fructose corn syrup thats in the beverages.

I moved from Fl with OB Gyn paperwork saying I had a positive pap and need a hysterectomy. Gave it to my new UH ob gyn and it was promptly lost and the info never entered my chart.

Since then its been six years of hearing theres no proof from two different drs, as if Im lying. Ive been told good luck with that from the first dr I had and now the second says my problem is from diabetes. I told her I dont have diabetes. Im hypoglycemic.

Her response wellwhatever. And left the room. Told me to make yet another appt for a pap. They put me on a waiting list for August.

Waiting list. Im so done with UH since they were bought up and put their Drs on productivity scales, care has become atrocious. People have to be dieing because of lack of care.

So sad. Moving on to the Cleveland Clinic.

Booked an appointment online. When I showed up for the appointment I was told they couldnt perform the test (mammogram) because the technician went home.

I rescheduled. The second appointment was cancelled because the mammogram

wasnt working. They rescheduled my appointment for the following week. When I showed up for that appointment I was told the person booking the appointment scheduled me to have the test in Geneva Ohio, 45 minutes from me.

I live in Geauga County. They said the girl accidentally put in Geneva because it was right next to Geauga. They tried to blame the mistake on the new system when in fact the person scheduling appointments cant read! Then they made me feel like it was my fault even though they could see I had two other tests done the same time my mammogram appointment was cancelled because the mammogram machine didnt work.

Thenl I had to register twice and they managed to squeeze me in but it made me late for another appointment I had elsewhere.

The technician was great and I just hope she didnt have to give up her lunch break to do my mammogram. The scheduling people at UH are terrible.

My appt was at 11:30 at your Orange Place facility. I received a text that morning telling me that when I arrived to stay in my car and tap on that message to check me in.

I had arrived at 10:50 (was concerned about weather conditions). I then did so and the message back to me said I WAS CHECKED IN. Temperature was 23 degrees and I had 1/4 tank of gas. I sat there with my car running until !2:15 thinking appts were backed up.

I called the facility then and it just rang and rang with nobody answering for 20 minutes. I then decided to walk it to see if I could wait in the building. I was handed a mask and I said to the woman that I had been waiting in the car waiting to be called into the building for a long time way past my appt time. She said this has happened to so many people.

The system isnt working. Dont listen to that text. Next time just walk in. I went to the bone density dept at 12:45 and told them how I had been sitting.

She looked me up and said you arent checked in. I showed her my phone saying that I was checked in and she said this is happening to several people. We have been complaining for three months. Youve missed your appt.

we have to reschedule I told her that was unsatisfactory and that I was going to be taken immediately. She went back to speak with Danielle who gives the test. She came back and said that Danielle would take me now. Danielle gave up her lunch time to take care of me.

I am 75.

You kept me waiting in a car thinking I might run out of gas in freezing weather all that time FOR NOTHING!!! I was shaking so bad with anger that Danielle had to calm me down before she could help me. You should be ashamed of yourself for doing this to patients. The test got done and I vomited in the parking lot afterwards.

Note: the woman at the front desk and Danielle did try to calm me down and understood what I went through. You are lucky to have them. Very kind ladies. As for how you and your computer systems are handling this is worthless.

As I said before you should be ashamed of yourself. I am calling the tv stations and listing this all on social media!