University Hospital
Reviews and Complaints
Nonexistent customer service during COVID-19
User's recommendation: Pray you don’t have ANY billing issues!
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Verified Reviewer | Cleveland, OhioPatient communication application
- No patient communication
Preferred solution: Let the company propose a solution
User's recommendation: Once you see your doctor get a commitment to use the portal. Or ask why they violate UH policy.
Wife died in hosp due to terrible care
Dr Shimel Shah treated my wife to prepare her for liver transplant. He bypassed her when she was top of the list for the transplant.
Placed drain lines in her liver causing infection and serious bleeding.Dr Shah started the surgery and stopped halfway thru stating "too much bleeding". He is a terrible Doctor.
Preferred solution: Apology
User's recommendation: Beware of des at uc hosp
Service Horrible
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Verified ReviewerPoor billing service
The billing department doesn't listen and the supervisors won't accept changes. They run off at the mouth and expect you to listen to them after you have given the information they need to do the billing.
I sent a letter to the supervisor and told her that she was incompetent and she and her employees needed more training. You have to call them over and over again before they correct problems. Your health insurance information is given to the doctor's or hospital when you visit them so I don't understand the problem. They had nerve to ask me to contact the VA for an authorization code.
I told them I don't work for UH and I refused to do it. She says, well we are trying to help you, but the truth is they are trying to help collect funds for UH. I told them I never have problems with their competitor, Cleveland Clinic and if I needed medical help I would select them second because of the problems in the billing department. They are a constant headache and they are poor representation to UH.
They need more training. The turnover must be tremendous. And some of the doctors in Cleveland are just as incompetent. I was very sick and they could not find the problem.
First they told me I had an aneurysm inside my sternum. I was so scared so I went to Cleveland Clinic and they said it was not true.
I took a urine sample while there and they never tested it so I went to Geneva Memorial and they took another sample and found out that I had a urine infection. I could go on and on about them, but I think you get the drift.
Preferred solution: Train your people
User's recommendation: Don't go to University Hospitals.
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Verified ReviewerBilling for Dietican visit was a Nightmare
- Billing is the worst i have ever dealt with
Preferred solution: Price reduction
Not proper info
User's recommendation: Go some where else
Avon rehabilitation services
Preferred solution: Let the company propose a solution
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Verified ReviewerAvoid it like the plague
I have a very long complaint list dealing with University Hospitals. The doctors that I have dealt with so far must be rejects since not a single one of them has been able to resolve a problem.
One just wanted blood sugar numbers and lab tests and give me prescriptions that I don't even need. Another reprimanded about nutrition but they only have a one size fits all list of food. Both doctors had to flip a coin to decide whether I was Type 1 or Type 2 diabetic. One tried to treat me for Type 1 even though I ended up being a Type 2 even though they had my medical records listed.
A podiatrist screwed up during my surgery because he did not follow my request to do something and managed to get my foot infected in the process. He let me bleed and I lost my job because I was unable to function and walk.
I left the UH system to get better services at the Clinic. They managed to get to the root cause of the problem and helped me to reverse Type 2 diabetes for good.
Most of these doctors need to be fired for malpractice.
- Bill is insane completely
- Lack of respect to the patient
Preferred solution: Price reduction
Management is uncaring and inefficient.
- Billing department not doing their job
- Lack of respect to the patient
- Poor customer service
Management is uncaring and grossly inefficient and
Application of payment
- Lack of respect to the patient
- Lack of customer service
- Not responding to a statement request
Preferred solution: Locate where the check was applied and correct the situation.
Very poor service
Saw Dr. Shreef at the U.H.
Parma on August first. Waited for more than 40 minutes to be seen for a scheduled appointment. Had tests and finally say the doctor. He explained the procedure for catteract operation and called in to pharmacy for 2 types of eye drops.
Was told that someone would call me when the operation would be scheduled. After waiting 2 weeks I called and was told can't do the procedure in Parma because the operation room is not completed but could go to a Westlake hospital. I am 75 years old and have no way to get to another location. Why didn't they tell me that when I went to the Parma office for the eye exam?
Got a call today saying I could schedule for October 28 in Westlake!
I informed the lady that I will be moving to a different part of the state on November 1. I am so mad and hope that I never have to deal with such unprofessional people again!
Preferred solution: Let the company propose a solution
Do not use this hospital if you want to stay alive
Complain about Doctor Jane Rupp
I went to University Hospital to get HPV vaccine injection. It is a three-times injection.
Before I decided to get vaccine, I checked with my health care plan and ensure the vaccine was 100% covered by my health care plan. So I think I don't need to pay anything for it.
However, University Hospital sent me two bills(I already got two injections, one more injection remained). Each bill is about $1000, and the majority fee is itemized as Hospital Service(about $950-$1000).
What the *** is the Hospital Service fee? All the service I got is the injection from doctor. Does the action of injecting worth $1000?????
I tried my best to contact University Hospital to get an explanation. But all the departments are shirking their responsibilities and no one treated my appeals seriously.
I feel I'm completely fooled and robbed by University Hospital.
I feel I'm fooled by Doctor Jane Rupp, who pretends to be nice and always has the fake smile, but issued an outrageous and insane bill to the patient.
- Bill is insane completely
Preferred solution: Price reduction
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Our residential home receives clinical services but the quality for medical students coursework in the field is going down thanks to COVID and ZOOM. The Georgetown University students were supposed to provide us advice on incontinence and they showed us about 5 power point slides.
All it basically amounted to was learning to do Kegel exercises. We have deeper underlying issues with this client's including obesity, depression, communication patterns, trauma, abuse, substance abuse, cultural otherness, homelessness, mental health, past factors in suicidal ideation, cancer, and there were no linkups from these with incontinence. They did not pursue the need or why drinking more juices water smoothies might be related. No attempt to segway into the quality of our lives.
Why? Because they are each sitting in their plush student housing surroundings, maybe a home or sitting area, so they can't really SENSE what life is like here! For future training this course is "just an easy A" for them and you can sense how smug they feel being able to tell us how to do some exercises.
Waste of my time! I can get better info off the Internet.