University Hospital
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University Hospital Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
University Hospital has 1.4 star rating based on 44 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Large organization with many recourses, Women at kent imaging.
Cons: Lack of customer service, Lack of respect to the patient, No patient communication.Recent recommendations regarding this business are as follows: "Go to the Cleveland clinic", "Make sure you have the scheduling person repeat your appointment date, time and place several times then read it back to them at least twice.", "Watch out if cared for in Lerner Tower. It looks like a place where go to die and no one cares.", "Don’t deal with University Hospital", "Beware!".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
University Hospital has 1.4 star rating based on 44 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Large organization with many recourses, Women at kent imaging.
Cons: Lack of customer service, Lack of respect to the patient, No patient communication.Recent recommendations regarding this business are as follows: "Go to the Cleveland clinic", "Make sure you have the scheduling person repeat your appointment date, time and place several times then read it back to them at least twice.", "Watch out if cared for in Lerner Tower. It looks like a place where go to die and no one cares.", "Don’t deal with University Hospital", "Beware!".
Most users want University Hospital to offer a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Top University Hospital Reviews
"Wife's admission"
My wife has been in the ER for more than 24 hours waiting for a room. On 3/052024 she had surgery to remove a tumor on her front temporal lobe in the Lerner...
Bellevue, Washington
Wife's admission
User's recommendation: Go to the Cleveland clinic
Cleveland, Ohio
Dr kept walking out during exam
Columbus, Ohio
Scheduling issue
Booked an appointment online. When I showed up for the appointment I was told they couldnt perform the test (mammogram) because the technician went home.
I rescheduled. The second appointment was cancelled because the mammogram
wasnt working. They rescheduled my appointment for the following week. When I showed up for that appointment I was told the person booking the appointment scheduled me to have the test in Geneva Ohio, 45 minutes from me.
I live in Geauga County. They said the girl accidentally put in Geneva because it was right next to Geauga. They tried to blame the mistake on the new system when in fact the person scheduling appointments cant read! Then they made me feel like it was my fault even though they could see I had two other tests done the same time my mammogram appointment was cancelled because the mammogram machine didnt work.
Thenl I had to register twice and they managed to squeeze me in but it made me late for another appointment I had elsewhere.
The technician was great and I just hope she didnt have to give up her lunch break to do my mammogram. The scheduling people at UH are terrible.
User's recommendation: Make sure you have the scheduling person repeat your appointment date, time and place several times then read it back to them at least twice.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
The worst hospital ever
Preferred solution: Apology
User's recommendation: Watch out if cared for in Lerner Tower. It looks like a place where go to die and no one cares.
Twinsburg, Ohio
On February 4 2022, I had an appt for a bone density at Orange place location I believe is considered in Beachwood Ohio
My appt was at 11:30 at your Orange Place facility. I received a text that morning telling me that when I arrived to stay in my car and tap on that message to check me in.
I had arrived at 10:50 (was concerned about weather conditions). I then did so and the message back to me said I WAS CHECKED IN. Temperature was 23 degrees and I had 1/4 tank of gas. I sat there with my car running until !2:15 thinking appts were backed up.
I called the facility then and it just rang and rang with nobody answering for 20 minutes. I then decided to walk it to see if I could wait in the building. I was handed a mask and I said to the woman that I had been waiting in the car waiting to be called into the building for a long time way past my appt time. She said this has happened to so many people.
The system isnt working. Dont listen to that text. Next time just walk in. I went to the bone density dept at 12:45 and told them how I had been sitting.
She looked me up and said you arent checked in. I showed her my phone saying that I was checked in and she said this is happening to several people. We have been complaining for three months. Youve missed your appt.
we have to reschedule I told her that was unsatisfactory and that I was going to be taken immediately. She went back to speak with Danielle who gives the test. She came back and said that Danielle would take me now. Danielle gave up her lunch time to take care of me.
I am 75.
You kept me waiting in a car thinking I might run out of gas in freezing weather all that time FOR NOTHING!!! I was shaking so bad with anger that Danielle had to calm me down before she could help me. You should be ashamed of yourself for doing this to patients. The test got done and I vomited in the parking lot afterwards.
Note: the woman at the front desk and Danielle did try to calm me down and understood what I went through. You are lucky to have them. Very kind ladies. As for how you and your computer systems are handling this is worthless.
As I said before you should be ashamed of yourself. I am calling the tv stations and listing this all on social media!
Preferred solution: An answer as how you can do this to people. Call me on my phone! Clean up this mess for future patients!
User's recommendation: Don’t deal with University Hospital
Hoboken, New Jersey
Unsatisfactory
User's recommendation: Beware!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mentor, Ohio
Make a complaint
when she scheduled it. The last time I was at urgent care, the dr gave me a z-pack. And I told him it wouldnt work. He said try it. It did work for 5 days. When I called back to say my symptoms were worsening on day 6...they said you have to wait 5 more days because that is how zpacks work. Meanwhile I am still getting sicker. On day 9, I called back, went over the visit, the conversation and the call on day 6--and was told they can only call new medicine in within 7 days...so now you need to be re-seen (and recharged, no doubt). I have a history of pneumonia with sepsis and cant really afford these multiple errors health wise. I cannot believe that there have been SO MANY coincidences? Involving my choice to visit uh hospitals...but there wont be any more!!
- Lack of customer service
Preferred solution: I'd like office staff to know the rules before scheduling an appt I cant have, and I'd like some customer service classes ON how to speak to customers.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
No contact after several calls and messages
Currently doing the review now so nothing has changed
- No patient communication
Preferred solution: A response so i can fix my situation. This has me at a standstill!
User's recommendation: Find another hospital
Totally dissatisified with the supporting staff/transport staff/food service staff
My son went to UH on Monday evening to receive a kidney transplant on Tuesday morning 5a.m. we were told it was perfectly fine to wait in his room, he also told the surgical staff his family was waiting in his room, no one communicated with us except his nurse, who could only provide info they received from the surgical staff, the doctor came up around 3pm said they had done the surgery a few hours ago he would be up from recovery soon well 2 more hours went by with no word finally I went to the desk secretary to ask where recovery was she was very rude and sarcastic as if it was a problem for her to assist the disappointment continued from there every day we ring for the nurse the desk staff says they're getting the nurse yet the nurse never comes, once the nurse comes in he asked why we hadn't called we stated we did he stated he was never called.
Last night my son needed the nurse in order to get to the restroom yet again the nurse never comes and my son used it all over himself.
this is unacceptable behavior and I am ready to seek healthcare from another hospital. hospital.ChChoos maybe the shows, disappoint finall
- Lack of customer service
- No patient communication
- Poor management
Preferred solution: Apology
User's recommendation: Choose another Hospital especially don't go to main campus 1100 Euclid Ave.
Disappointed
Preferred solution: Have my test done
User's recommendation: They another hospital system!
Painesville, Ohio
They don’t care
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Racist, excessive inattentive doctor, who worsened my pain and blood pressure
Preferred solution: Apology
User's recommendation: DONT USE MIO ZIVIC AS YOU PRIMARY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Was crippled by standard surgery with zero accountability and much deception.
I realize I need to get on with my life the best I can but someone needs to be accountable. I would appreciate any creditable input or advice from anyone. Thank you.
If I drop this I will have regrets for the rest of my life. This experience was unthinkable and I have to live with it.
I can not let this happen to anyone else. I have much more information I may add in the future.
The surgeon's name is William Stanfield. Fourteen months later a second opinion surgeon showed these to me and my mouth just dropped immediately. I will be crippled for life. After three more operations I reached out to have surgeon disciplined and get some money back.
When I reviewed Stanfield's office notes I was astonished. The reports were entirely fiction and so easy to prove. Two years of not working, over 140 PT appointments in all. Their system is iron clad.
I could only appeal to single individual advocate from the local hospital where the surgery was performed, thus zero authority. Did not want a lawyer and now it is probably too late. This surgeon was so at fault I thought UH would really want to know this for the sake of their organization, evidently not. This advocate person acted as a shield as my only point of contact.
Gave her all my OVERWELMING information and she said it was out of her hands and sent it to legal and gave me their number. Called many times, it is a recording that nobody responds to. Try it 216 767-****. I made advocate send me information that she emailed this legal department and most significant proof was not included as I asked her to also send me that same information.
I really needed to get through to that number so they would have all information. I received a letter on 10/7/2020 from Katie Carwardine who assessed case. LEGAL not medical and she dismissed and closed my case with letter full of babble. I called her number to let her know that all my information probably was not submitted after the closure letter but low and behold it was the same phantom voicemail number.
The office is at the Management Service Center and I went there and spoke to a secretary who came down to the lobby to talk to me. This was before I got the letter claiming zero responsibility. She assured someone was going to call me back. Nobody ever did.
Prior to this in May of 2019 when I realized I got scammed I went into University Orthopedics in Sheffield Village, Ohio and spoke to the surgeon's (William Stanfield) director Matt Frombach and he was far from empathetic. All he was worried about was liability. I am sure he followed up and view my x-rays.
If this was a reliable organization he should have at least done something. There are so many things I can not do now and I am scared what the rest of my life will be like.
- Large organization with many recourses
- Could care less about me
- Zero accountability
Preferred solution: Full refund
User's recommendation: Watch out
I am so sorry this happened to you. I have a similar story, a SW General/UH gynecologist performed disfiguring, numerous procedures.
The consent was altered after the surgery was completed, thus anesthesia is also liable. I was not cleared in Pre-admission testing, my body could not withstand. Two years later I had a third surgery by a fellowship trained reconstructive doctor. I am still in shock what the first doctor and his partner did to me.
4 years later I discover these doctors are not “privileged” by the hospital to perform any of the surgeries. I found out insurance fraud as the doctor bills as a different surgery, I didn’t have done, because he is privileged in that. UH legal team dismissed me stating, the doctor is in private practice, so not responsible. They do not care what happens in their surgical rooms, just as long as they get paid!
This doctor continues! He photographs nude while unconscious, keeps photos on his “private” server. The SW hospital police state Cease and Desist, when rape charges are filed.
Stay away from UH! Anything can and will happen to you under anesthesia, it will takes years to figure out what the surgical staff allowed to happen to you!
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4th COVID Vaccine, Monkeypox, Mask-Optional Policy
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Sullivan, Ohio
Cover vaccine
User's recommendation: unless you live in vicinity of Shaker Hts. avoid
Detroit, Michigan
Long wait
Preferred solution: At the appointed time it would not take much for the receptionist to come out and call a name and not just put you down as a no show like this one did. I’m at the Bedford hospital waiting on Dr. Fitzpatrick
User's recommendation: Aftera 5 minute wait, start bugging the receptionist so that no one is moved ahead of you.
Cleveland, Ohio
The lack of care
User's recommendation: Don't do it.
About
University Hospital provides medical care for adults and children in Northeast Ohio. It is one of the leading health care systems in the country, anchored by a famous academic medical center. University Hospital consists of several departments: UH Rainbow Babies & Children's Hospital, which is recognized to be one of the best children's hospitals in the USA, freestanding UH Seidman Cancer Hospital, dedicated to the problems of this terrible disease, UH MacDonald Women's Hospital and six community hospitals that provide full range of medical services. Besides that, University Hospitals runs a large network of family health centers throughout Northeast Ohio. These centers are conveniently located in order to serve patients close to their homes.
University Hospital is ranked 546 out of 3879 in Hospitals, Clinics and Medical Centers category
USA
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This happened in facility on Orange Place. Not Twinsburg! Another computer problem!
This was at Orange Place in Beachwood! Not Twinsburg